---
title: "using collect after PC reset"
url: "https://openforis.support/questions/1190/using-collect-after-pc-reset"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2017-03-24T06:43:40"
last_activity: "2017-03-24T08:52:38"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# using collect after PC reset

Asked by sandip on 2017-03-24

Hi team,

I had to reset my Windows 10 PC due to BSOD(blue screen of death) problem. I have freshly reinstalled Collect (ver 3.12.26). However, I do not see the tomcat window opening simultaneously with Collect as it used to before. Is this normal with the new version?

Also, I have lost the survey designs due to the fresh installation. Is there a way I can retrieve my survey from the collect mobile files or collect data files?


## Answer (score 0, by Stefano (OF) on 2017-03-24)

Link: https://openforis.support/questions/1190/using-collect-after-pc-reset/1192

Hi Sandip,  
Yes it's normal that you don't see the Tomcat window with the latest installer. Instead yiu will have a Control Panel appearing. I invite you to read the updated documentation in our website.  
We will contact you to your private email so you can send us the collect-mobile file and we will recover the survey for you.  
Thanks,  
Open Foris Team