---
title: "browser shutdown on exporting surveys from collect"
url: "https://openforis.support/questions/1403/browser-shutdown-on-exporting-surveys-from-collect"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2017-10-19T08:24:15"
last_activity: "2017-10-19T09:10:58"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# browser shutdown on exporting surveys from collect

Asked by edwinbeka on 2017-10-19

my browser shuts down abruptly everytime i try exporting and downloading a survey from my collect plus if i try exporting and downloading data it gives #serverFailed message until i go to the incognito mode of the browser


## Answer (score 0, by Stefano (OF) on 2017-10-19)

Link: https://openforis.support/questions/1403/browser-shutdown-on-exporting-surveys-from-collect/1404

Dear Edwin,  
What browser are you using? If it shuts down "abruptly" like you say cannot be related to Collect. Please try to clean the browser cache and to disable the unnecessary plugins running in the browser.  
Thanks,  
Open Foris Team