---
title: "Entry Level user could not login"
url: "https://openforis.support/questions/1466/entry-level-user-could-not-login"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 3
asked: "2017-11-21T04:25:33"
last_activity: "2017-11-21T17:27:27"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Entry Level user could not login

Asked by Rajkumar on 2017-11-21

Hi OFC,
Thank you very much for new looking UI of collect and much more thanks for Mobile to server sync. we waited it for a long time and finally it got done. Now we can handle national level inventory work with detail level. The saiku analysis is excitedly improved. However I am drilling other feature thoroughly. I just noticed a user having entry level right can not log in the collect application. It just says loading.....  I tried with different browser but it did not give any response. Thank you.


## Answer (score 0, by Stefano (OF) on 2017-11-21)

Link: https://openforis.support/questions/1466/entry-level-user-could-not-login/1469

Hi Rajkumar,  
What version of Collect are you using? Is it a standalone installation? 
Please share with us the entire collect.db file inside the folder c:\Users\YOURUSER\OpenForis\Collect\data.  
We will contact you to your private email.  
Many thanks,  
Open Foris Team


## Answer (score 0, by Rajkumar on 2017-11-21)

Link: https://openforis.support/questions/1466/entry-level-user-could-not-login/1472

I tried to solve the problem using usergroup feature. I could not understand much more about that feature. Please let us get well known about USERGROUP feature. Please suggest me in which **email address** to send the **Data** file? I am using latest version 3.20.1


## Answer (score 0, by Open Foris on 2017-11-21)

Link: https://openforis.support/questions/1466/entry-level-user-could-not-login/1473

You can send it to :

![alt text][1]

Thank you!


  [1]: http://www.openforis.org/support/upfiles/Untitled_4.png