---
title: "Collect not launching"
url: "https://openforis.support/questions/1505/collect-not-launching"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 3
asked: "2017-12-05T09:23:48"
last_activity: "2017-12-15T01:30:56"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Collect not launching

Asked by Fehrmann on 2017-12-05

Hi all,
Since the last updates of Collect it is not launching on Windows 10. The behavior is strange: if I do an update before is starts correctly, without updating before it is not starting. I assume that the change to the new version requires a new isntallation (updating might not be enough)? Can you confirm?

Thanks,
Lutz


## Answer (score 1, by Stefano (OF) on 2017-12-05)

Link: https://openforis.support/questions/1505/collect-not-launching/1506

Dear Lutz,  
Please try to:   

 - shutdown Collect  
 - delete the folder `C:\OpenForis\Collect\webapps\collect` (only that folder, do not delete the file `collect.war`)  
 - start Collect again  

We are trying to figure out what can be the problem. Meanwhile we will contact you to your private email address to have more information about this issue.  
Many thanks,  
Open Foris Team


## Answer (score 0, by Fehrmann on 2017-12-05)

Link: https://openforis.support/questions/1505/collect-not-launching/1507

Hi Stefano,
thank you for very fast support, the problem seems to be solved!

Lutz


## Answer (score 0, by joseph on 2017-12-15)

Link: https://openforis.support/questions/1505/collect-not-launching/1534

Same problem: trying starting/updating collect up not waorking anymore; solution:...\Collect\webapps\collect!