--- title: "error after update version" url: "https://openforis.support/questions/1577/error-after-update-version" tags: ["openforis"] status: "answered" score: 0 answer_count: 8 asked: "2018-01-12T11:14:25" last_activity: "2018-02-09T14:15:06" source: "Open Foris Support - Q&A Forum" license: "Copyright Open Foris, 2021. Some rights reserved under creative commons license." --- # error after update version Asked by uplantanu on 2018-01-12 Hello, After installing version 1.6.20 I'm having this alert window problem at the launch of Collect: "Error generating KML file: null" and, after giving ok to this first alert: "The Collect Earth file could not be open. Please make sure that Google Earth is installed". Google Earth is actually correctly installed/working and, as a disproof, I try reinstalling old version, 1.6.11, and it launch and open the software correctly. However I cannot keep this old version because GEE window is no more running the script of Collect, and neither showing the box sample anymore. Also the 3 browser windows (GEE, EE and bing) reopen a further window at each click on a new sample. So I thought to update the version, but no success until now.. thanks for your precious support, Andrea ## Answer (score 0, by collectearth on 2018-01-12) Link: https://openforis.support/questions/1577/error-after-update-version/1578 Ciao Andrea, There must be some problem with the CEP file. Can you post the error log? You can find it in Help->Open Application log file. Copy the 100 lines or so and post them here. ## Answer (score 0, by uplantanu on 2018-01-17) Link: https://openforis.support/questions/1577/error-after-update-version/1581 Hello, I cannot access any error log since to application fail to start after this first 2 alert messages. I'm posting instead the content of the earth.properties file: #Fri Jan 12 10:21:13 CET 2018 active_project_definition=10795203d738173f9ef1228b96657336 automatic_backup=true balloon=C\:\\Users\\lupilan\\AppData\\Roaming\\CollectEarth\\projects\\lcc_validation_timor4date_long/balloon.html balloon_checksum=f530341dae48e6765b10c4fb379ef656 bing_maps_key=2MNwP06hiQfmh2xa64Ra~h2u4PWA2vSxYBj2ve1a_kg~Anw_nmzLrx0bZggeINRsW6rnUZOVJ_yxUJd-DTYUPl5wKgPzVVEkdIezlfhjo1eQ chrome_exe_path= coordinates_reference_system=EPSG\:4326 csv=/C\:/Users/lupilan/AppData/Roaming/CollectEarth/projects/lcc_validation_timor4date_long/timor_plots.ced csv_checksum=3dc52fdda294eb809ad0bec06ec698cb db_driver=SQLITE db_host= db_name= db_password= db_port= db_username= distance_between_sample_points=2 distance_to_plot_boundaries=87 elevation_geotif_directory= firefox_exe_path= gee_explorer_url=https\://explorer.earthengine.google.com/\#workspace gee_initial_zoom=15 gee_js_library_url=https\://explorer.earthengine.google.com/javascript/ee_js.js gee_js_pickFunction=10 gee_js_zoom_method=10 gee_js_zoom_object=10 gee_playground_url=https\://code.earthengine.google.com/ generated_on=1515748873364 google_maps_api_key= host=127.0.0.1 inner_point_side=2 jump_to_next_plot=false last_used_folder=E\:\\lupilan\\JRC\\HOT_SPOT\\OpenFORIS\\workspace_test loaded_projects=C\:\\Users\\lupilan\\AppData\\Roaming\\CollectEarth\\projects\\lcc_validation_timor4date_long local_port=8090 metadata_file=C\:\\Users\\lupilan\\AppData\\Roaming\\CollectEarth\\projects\\lcc_validation_timor4date_long\\placemark.idm.xml model_version_name= number_of_sampling_points_in_plot=1 open_bing_maps=true open_earth_engine=true open_gee_playground=true open_here_maps=true open_separate_browser_form=false open_street_view=false open_timelapse=false open_yandex_maps=false operation_mode=SERVER_MODE operator=Andrea Lupi port=8028 saiku_server_folder=saiku-server_2.6/ sample_shape=SQUARE survey_name=lcc_validation_timor4date_long template=C\:\\Users\\lupilan\\AppData\\Roaming\\CollectEarth\\projects\\lcc_validation_timor4date_long/kml_template.fmt template_checksum=1c21e4acb333b3e52ea0e1aed2846b58 ui_language=en use_browser=chrome thank you, Andrea ## Answer (score 0, by collectearth on 2018-01-17) Link: https://openforis.support/questions/1577/error-after-update-version/1582 You can also find the error log here : **C:\Users\YOUR_USER_NAME\AppData\Roaming\CollectEarth\earth_error.log** AppData is a hidden folder so make sure to activate the " hidden folder " visibility in Windows ( [SEE HERE HOW][1] ) Please copy the contents of the last few dozens lines here! [1]: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files ## Answer (score 0, by uplantanu on 2018-01-18) Link: https://openforis.support/questions/1577/error-after-update-version/1583 ERROR 2018-01-18 09:44:30,642 [main] org.openforis.collect.earth.app.desktop.EarthApp: The KMZ file could not be found java.lang.NullPointerException: null at org.openforis.collect.earth.app.desktop.EarthApp.getKmlGeneratorService(EarthApp.java:283) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.simulateClickKmz(EarthApp.java:468) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.access$200(EarthApp.java:49) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp$1.update(EarthApp.java:337) [CollectEarth.jar:?] at java.util.Observable.notifyObservers(Unknown Source) [?:1.8.0_121] at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:252) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?] ERROR 2018-01-18 09:44:30,645 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at org.springframework.beans.factory.parsing.FailFastProblemReporter.error(FailFastProblemReporter.java:70) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.parsing.ReaderContext.error(ReaderContext.java:85) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.parsing.ReaderContext.error(ReaderContext.java:76) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:229) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseDefaultElement(DefaultBeanDefinitionDocumentReader.java:180) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:165) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.doRegisterBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:138) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.registerBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:94) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.registerBeanDefinitions(XmlBeanDefinitionReader.java:508) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:392) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:188) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:125) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:94) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:129) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:609) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:510) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:446) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:328) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:107) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.eclipse.jetty.server.handler.ContextHandler.callContextInitialized(ContextHandler.java:843) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.callContextInitialized(ServletContextHandler.java:533) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.ContextHandler.startContext(ContextHandler.java:816) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.startContext(ServletContextHandler.java:345) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.startWebapp(WebAppContext.java:1404) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1366) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:778) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.doStart(ServletContextHandler.java:262) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.doStart(WebAppContext.java:520) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:131) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.Server.start(Server.java:422) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:105) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:61) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.Server.doStart(Server.java:389) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:240) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?] Caused by: org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:399) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:223) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] ... 40 more Caused by: org.xml.sax.SAXParseException: cvc-elt.1: Cannot find the declaration of element 'beans'. at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.error(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.xs.XMLSchemaValidator.handleStartElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.xs.XMLSchemaValidator.startElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl$NSContentDriver.scanRootElementHook(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(Unknown Source) ~[?:1.8.0_121] at org.springframework.beans.factory.xml.DefaultDocumentLoader.loadDocument(DefaultDocumentLoader.java:76) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadDocument(XmlBeanDefinitionReader.java:429) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:391) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:223) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] ... 40 more ERROR 2018-01-18 09:44:30,649 [main] org.openforis.collect.earth.app.desktop.EarthApp: The server could not start java.lang.NullPointerException: null at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:262) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?] ## Answer (score 0, by uplantanu on 2018-01-18) Link: https://openforis.support/questions/1577/error-after-update-version/1584 there are much description of the same error event above in the error log file, which I'm resuming down here: ERROR 2018-01-18 09:44:26,506 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at..................... ERROR 2018-01-18 09:44:26,510 [main] org.openforis.collect.earth.app.desktop.EarthApp: Could not generate KML file java.lang.NullPointerException: null at................ ERROR 2018-01-18 09:44:29,326 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at.................... ...then here there's what I copied in the previous message. thank you, Andrea ## Answer (score 0, by collectearth on 2018-01-18) Link: https://openforis.support/questions/1577/error-after-update-version/1585 Hello, We cannot reproduce the error in our end. Can you try to install Collect Earth completely afresh (don't worry the data collected is stored in a different folder) Go to **C:/OpenForis** and remove (or rename) the folder **CollectEarth** (this way we make sure that nothing is intervening with the new installer) Download Collect Earth again [LINK for windows][1] Reinstall and then double-click on your CEP file again to load it. Let me know if this worked! [1]: http://www.openforis.org/nexus/service/local/artifact/maven/redirect?r=releases&g=org.openforis.collect.earth&a=collect-earth-installer&v=LATEST&c=windows&e=exe ## Answer (score 0, by uplantanu on 2018-01-18) Link: https://openforis.support/questions/1577/error-after-update-version/1586 Hello, Unfortunately I'm pretty sure that it's not related to a bad install of the software, since I'm sharing the exact same issues with my colleague. On the other hand, in a previous post I mentioned the issue (solved at that time with previous version 1.6.11) that we cannot install Collect in C:/.., so this could be the point.. I'll tray anyway to reinstall it from scrap and let's see, thank you a lot, Andrea ## Answer (score 0, by uplantanu on 2018-02-09) Link: https://openforis.support/questions/1577/error-after-update-version/1635 Dear support team, Our ITsupport finally found out a solution that indicate as some parameters of the localhost settings are different in version 1.6.20 from previous version 1.6.11. Or this is what I understood, anyway. The solution is to create a bat file with this content: @ECHO OFF set "JAVA_TOOL_OPTIONS=-DproxyHost=10.168.209.72 -DproxyPort=8012 -Dhttp.nonProxyHosts=localhost^|127.0.0.1^|*.jrc.it^|*.jrc.ec.europa.eu" CollectEarth-launcher.exe and launch it instead of the collectEarth-launcher.exe. Apparently simple.. but it took a while for orienting into the right direction of solution. Finally, thanks a lot, I hope this info is useful to you, kind regards, Andrea