---
title: "Unable to login on Collect after update"
url: "https://openforis.support/questions/1631/unable-to-login-on-collect-after-update"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2018-02-06T18:13:29"
last_activity: "2018-02-06T18:17:36"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Unable to login on Collect after update

Asked by sumalika_biswas on 2018-02-06

Dear Open Foris Collect Support Team,

I am unable to login using my credentials after updating Collect. Can you please help me?

regards,
Sumalika


## Answer (score 0, by Stefano (OF) on 2018-02-06)

Link: https://openforis.support/questions/1631/unable-to-login-on-collect-after-update/1632

Hi Sumalika,  
What error do you have exactly?  
Can you open the Collect console and see if you have any error messages in the logs?  
We will contact you to your private email so you can give us more details about the error.  
Many thanks,  
Open Foris Team