---
title: "can't access Collect control panel and login page"
url: "https://openforis.support/questions/2072/cant-access-collect-control-panel-and-login-page"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 4
asked: "2018-12-17T18:02:35"
last_activity: "2019-01-10T15:25:50"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# can't access Collect control panel and login page

Asked by friet on 2018-12-17

Hi 
After double clicking on the Launch Open Foris Collect icon in the desktop the Collect Control Panel does not appear and I try to access the address: http://localhost:8380/collect manually but I get this message:
This site can’t be reached localhost 
Refused to connect.

Any ideas
Many thanks in advance.

Cheers,
Federico


## Answer (score 0, by Stefano (OF) on 2018-12-17)

Link: https://openforis.support/questions/2072/cant-access-collect-control-panel-and-login-page/2073

Hi Federico,  
We will contact you to your private email address so you can share with us some more details about your problem.  
Many thanks,  
Open Foris Team


## Answer (score 0, by emilia_at5 on 2019-01-03)

Link: https://openforis.support/questions/2072/cant-access-collect-control-panel-and-login-page/2083

Hi,

I have the same problem as Federico. I can't access the address displayed by the control panel. In my case, the address displayed is: http://127.0.0.1:8380/collect , and once opened, ends in the same message:

Network Access Message: The page cannot be displayed.
Explanation: The Web server refused the connection.
Error Code 10061: Connection refused.

Wainting for your answer,


Emilia


## Answer (score 0, by Stefano (OF) on 2019-01-03)

Link: https://openforis.support/questions/2072/cant-access-collect-control-panel-and-login-page/2084

Hi Emilia,  
Have you installed Open Foris Collect correctly?  
Have you had any problems during the installation?  
Federico couldn't open the control panel... can you see it in your case?  
We will contact you to get more information, many thanks.  
Open Foris Team


## Answer (score 0, by emilia_at5 on 2019-01-10)

Link: https://openforis.support/questions/2072/cant-access-collect-control-panel-and-login-page/2092

For anyone who is having the same problem as me, here is the **solution** i found.

In my case, the problem was in my proxy configuration; the option ‘*Bypass proxy server for local addresses*’ wasn’t marked.

Cheers,

Emilia