---
title: "Error when starting Collect in Windows 8.1 64 bits"
url: "https://openforis.support/questions/2127/error-when-starting-collect-in-windows-81-64-bits"
tags: ["windows", "collect"]
status: "accepted"
score: 0
answer_count: 2
asked: "2019-01-28T20:21:08"
last_activity: "2019-01-30T11:04:59"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Error when starting Collect in Windows 8.1 64 bits

Asked by jesmarben on 2019-01-28

Hi, when i start Collect Openforis, which takes quite some time, i´ve got this following error:

HTTP ERROR 503
Problem accessing /collect/. Reason:

    Service Unavailable
Powered by Jetty:// 9.4.14.v20181114

by now it has been quite discouraging...
any help?


## Accepted answer (score 0, by Stefano (OF) on 2019-01-29)

Link: https://openforis.support/questions/2127/error-when-starting-collect-in-windows-81-64-bits/2131

Dear user,  
We will contact you to your private email to get more information about this error.  
Many thanks,  
Open Foris Team


## Answer (score 0, by Stefano (OF) on 2019-01-30)

Link: https://openforis.support/questions/2127/error-when-starting-collect-in-windows-81-64-bits/2132

Dear Jesus,  
Apparently the problem was related to the fact that maybe you shut down Collect while it was starting up, and the database file got locked.  
Please be careful and wait until the Control Panel says "Running!" or it gives an error before closing it. In the next release we will try to prevent the user from doing it.  
Many thanks,  
Open Foris Team