---
title: "Non-responsive Calc front end"
url: "https://openforis.support/questions/225/non-responsive-calc-front-end"
tags: ["calc"]
status: "answered"
score: 0
answer_count: 3
asked: "2015-05-05T13:04:12"
last_activity: "2015-05-07T05:31:48"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Non-responsive Calc front end

Asked by andrewhaywood on 2015-05-05

Hi,

I have just installed CALC for the first time. The installtion had no error messages.

The front end sucessfully loads in explorer and I can toggle between calculation/data/settings. However, when I go to settings and click on the "categories" button to load data I get a red "no" symbol.

Any suggestions on how to procede.

Kind regards
Andrew 
(Fiji)


## Answer (score 0, by Mino Togna on 2015-05-06)

Link: https://openforis.support/questions/225/non-responsive-calc-front-end/227

Hello Andrew,

you can create categories only if you have a valid active workspace. did you create one and imported a valid collect backup?

However, the error you see is strange. can you please indicate which version of IE you are using and post a screenshot of the error?

Thank you,

Mino


## Answer (score 0, by andrewhaywood on 2015-05-06)

Link: https://openforis.support/questions/225/non-responsive-calc-front-end/230

Hello Mino,

thank you for your response. I havent a valid workspace as I havent been able to import a valid collect backup. 

The three "tabs" I get are Calc metadata/inventory/Workspace.

From the online tutorial it seems I should have Data Import/Inventory/WOrkspacce.

I was trying to click on the "categories" button because I thought it was the "Collect" button. 

As you can see in the attached screenshot I dont have the "Collect" Button.

Unfortunately the screen capture tool is not picking up the "small red circle with a line through it" that is displayed when I try and click on any of the buttons. 

I am using IE version 9.0.8812.16421

Any help would be appreciated.

Kind regards

ANdrew






![alt text][1]


  [1]: http://www.openforis.org/support/upfiles/calc_screen_error.png


## Answer (score 0, by Mino Togna on 2015-05-06)

Link: https://openforis.support/questions/225/non-responsive-calc-front-end/231

Hi Andrew,

to create a workpace, click on the first button under workspace section (settings--> workspace).

Afterwards, you might be able to see the button 'collect' that allows the import of a collect backup.

The buttons are disabled because you don't have a valid workspace with a collect backup. 

Please let me know if that helps.

Thank you,
Mino

> Hi Mino, I have clicked on the first button under workspace section (Settings--> Workspace) and unfortunately nothing occurs. Cheers Andrew (andrewhaywood)
> Hi Andrew, i haven't tested with IE for long time. Could you please use Google Chrome? I will investigate about IE. Thank you, Mino (Mino Togna)