---
title: "Unable to log in in Collect after installing it on a new computer"
url: "https://openforis.support/questions/2431/unable-to-log-in-in-collect-after-installing-it-on-a-new-computer"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2019-07-26T12:48:34"
last_activity: "2019-08-06T14:41:22"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Unable to log in in Collect after installing it on a new computer

Asked by flandsberg on 2019-07-26

Hi,

I cannot log in on my Collect with all my surveys...

Someone had a similar problem in 2018 but it was solved offline so I am not sure what I am supposed to do.

Thanks for the help OF team!

Florence


## Answer (score 0, by Stefano (OF) on 2019-08-05)

Link: https://openforis.support/questions/2431/unable-to-log-in-in-collect-after-installing-it-on-a-new-computer/2447

Dear Florence,  
All the data used by Collect is stored in your computer, in the folder C:\Users\YOUR_USERNAME\OpenForis\Collect\data  
If you want to use Collect in a new computer and preserve the old data, please shutdown Collect, copy all that folder into your new computer under the same path, startup Collect again.  
Many thanks,  
Open Foris Team

> Thanks Team for the help! I was able to salvage the old folder! (flandsberg)