---
title: "Error message when exporting to Collect Earth"
url: "https://openforis.support/questions/2433/error-message-when-exporting-to-collect-earth"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 2
asked: "2019-07-29T14:30:39"
last_activity: "2019-07-30T10:33:09"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Error message when exporting to Collect Earth

Asked by flandsberg on 2019-07-29

Hi,

I could export a survey to Collect desktop for back up but got the following message when exporting to Collect Earth:

"java.io.FileNotFoundException: C:\Users\FLOREN~1.LAN\AppData\Local\Temp\openforis-collect-earth-temp3276180994333269761.zip (The process cannot access the file because it is being used by another process)".

I had no other process open...

Cheers,

Florence


## Answer (score 0, by Open Foris on 2019-07-30)

Link: https://openforis.support/questions/2433/error-message-when-exporting-to-collect-earth/2434

Thank you for reporting the issue, we will check the bug (this is probably related to Collect not releasing a File writer properly).
In case this happens again the most likely (and fast solution) is to quit Collect and then start it again (making sure that there are no other java process running)


## Answer (score 0, by flandsberg on 2019-07-30)

Link: https://openforis.support/questions/2433/error-message-when-exporting-to-collect-earth/2435

Thanks for checking the bug, team! The proposed shortcut worked: I could export once I reopened Collect..