---
title: "chrome and firefox keep closing or not opening"
url: "https://openforis.support/questions/2551/chrome-and-firefox-keep-closing-or-not-opening"
tags: ["openforis", "windows", "collectearth"]
status: "answered"
score: 0
answer_count: 1
asked: "2019-12-04T22:53:23"
last_activity: "2019-12-05T07:56:09"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# chrome and firefox keep closing or not opening

Asked by Adish on 2019-12-04

Hi,
I am using a modified Africa Deal 2019 survey where I've added additional questions. When I click on the plots, none of the browsers (Chrome or Firefox) are opening. I have tried with the path to the executable file and same result.
I don't know what the problem is.
Thanks for your help


## Answer (score 0, by Open Foris on 2019-12-05)

Link: https://openforis.support/questions/2551/chrome-and-firefox-keep-closing-or-not-opening/2552

This probably have to do with you not having the latest version of Collect Earth (1.9.0) installed 

Support for the latest version of the browsers is always insured in the last version we publish.

Go to the *Help->update Collect Earth* menu to fix the issue