---
title: "Problem installing Collect 3.26.6 last version"
url: "https://openforis.support/questions/2773/problem-installing-collect-3266-last-version"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2020-04-05T12:40:48"
last_activity: "2020-04-05T13:34:55"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Problem installing Collect 3.26.6 last version

Asked by ormserdar on 2020-04-05

Hi,

I get an error when installing the latest version of collect. the error message is in the link below.
I cannot update while the old version is installed.

I'll be happy if you can help me

Thanks.

[Error message][1]

  [1]: https://drive.google.com/file/d/1sXmjxHubP5FwG8Kg0nGWx0kE6cjZCaBi/view?usp=sharing


## Answer (score 0, by Stefano (OF) on 2020-04-05)

Link: https://openforis.support/questions/2773/problem-installing-collect-3266-last-version/2774

Dear user,  
Please follow the instructions in this answer to a similar question in the support forum: [how to run Collect update][1]  
Many thanks,  
Open Foris Team 

  [1]: http://www.openforis.org/support/questions/2743/how-to-start-of-collect-update/2747

> I deleted the collect folder because it didn't update. I get this error when installing clean. (ormserdar)
> Please check if you have the folder c:\opt\openforis\collect with an old installation of Collect. Thanks. (Stefano (OF))