---
title: "Family, Genus and Unlisted/Unkown not Showing up in Collect Mobile"
url: "https://openforis.support/questions/3079/family-genus-and-unlistedunkown-not-showing-up-in-collect-mobile"
tags: ["collectmobile", "collect"]
status: "accepted"
score: 0
answer_count: 4
asked: "2021-03-05T19:23:02"
last_activity: "2023-04-30T00:00:22"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Family, Genus and Unlisted/Unkown not Showing up in Collect Mobile

Asked by wexxo on 2021-03-05

Dear OF Team,

I seem to be having a problem with the taxon attributes in Collect Mobile, as I am able to select families and genus in the Collect preview section. In Collect Mobile however, neither families can be selected, nor anything on genus level (e.g. Carex sp.). It seems I am having the same issue with UNLISTED/UNKNOWN as I can select it in Collect, but not in Collect Mobile.

Or could that be my configuration of the taxon attributes?

Thank you for your help!

Alex


## Accepted answer (score 0, by Stefano (OF) on 2023-04-30)

Link: https://openforis.support/questions/3079/family-genus-and-unlistedunkown-not-showing-up-in-collect-mobile/3644

Dear Bryant,  
Please update Collect Mobile to the latest version 1.7.9 (213) to be able to see the Unknown/Unlisted items when there are no matching items available.  
Many thanks,  
Open Foris Team


## Answer (score 2, by Stefano (OF) on 2021-03-06)

Link: https://openforis.support/questions/3079/family-genus-and-unlistedunkown-not-showing-up-in-collect-mobile/3080

Dear Alex,  
We will fix this issue in the next version of Collect Mobile.  
Many thanks,  
Open Foris Team


## Answer (score 2, by wexxo on 2021-03-12)

Link: https://openforis.support/questions/3079/family-genus-and-unlistedunkown-not-showing-up-in-collect-mobile/3089

Hi again,

I fixed the issue for now by manually including family, genus and unknown/unlisted manually into the species lists. As long as each family and genus come with a code they become available in collect-mobile. Like so:
![alt text][1]


  [1]: http://www.openforis.org/support/upfiles/Clipboard.jpg

Cheers,

Alex


## Answer (score 0, by bryant on 2023-04-28)

Link: https://openforis.support/questions/3079/family-genus-and-unlistedunkown-not-showing-up-in-collect-mobile/3643

Hello OF Team,

I am still having trouble selecting "Unknown" or "Unlisted" as an option in Collect Mobile. These options are selectable in Collect. 

Thanks!

Bryant