---
title: "Incomplete samples when downloading csv file"
url: "https://openforis.support/questions/4214/incomplete-samples-when-downloading-csv-file"
tags: ["collectearthonline"]
status: "answered"
score: 0
answer_count: 2
asked: "2025-03-31T20:00:13"
last_activity: "2025-04-04T18:17:59"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Incomplete samples when downloading csv file

Asked by jessicaertel on 2025-03-31

Hello,

I am experiencing ongoing issues when downloading csv sample data for completed (or updated) surveys. My download is inconsistently missing samples from plots (which are 14x14 square plots, so should alway have 196 samples). I am working on 3 different surveys and see no consistency in which surveys or plots are missing samples, or how many samples are missing (some drop 15, some drop 33). 

This issue is occurring for the following projects:
https://app.collect.earth/collection?projectId=34625
https://app.collect.earth/collection?projectId=33781
https://app.collect.earth/collection?projectId=40565

As a specific example, when I download the sample csv for project 34625, plot 4 does only has 36 rows, instead of 196 rows. 

Is there another planned update to address this issue?

Many thanks,
Jessica


## Answer (score 1, by shobbs on 2025-04-01)

Link: https://openforis.support/questions/4214/incomplete-samples-when-downloading-csv-file/4218

Hi Jessica, 

Thank you for letting us know about this issue. We are looking into it, and will let you know when it should be resolved. Thank you for your patience. 

Shanna


## Answer (score 0, by shobbs on 2025-04-04)

Link: https://openforis.support/questions/4214/incomplete-samples-when-downloading-csv-file/4220

Hi Jessica,

Thank you for your patience while we resolve this issue. You should be able to download the csv sample data without any issues or missing samples. Please let us know if you continue to experience problems. 

Best,

Shanna