---
title: "CEO bugged - not showing images to collect"
url: "https://openforis.support/questions/4251/ceo-bugged-not-showing-images-to-collect"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 4
asked: "2025-05-05T21:11:17"
last_activity: "2025-05-06T01:20:32"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# CEO bugged - not showing images to collect

Asked by ricds on 2025-05-05

Hi devs,

CEO is down since last night, it was not even logging in this morning, but the remaining issue now is we cannot collect data. The geodash with imagery does not appear, also the same with the project dashboard (returns error 'Error retrieving the project info'). Looking forward to a solution to this. Thanks very much for your work.

Project for testing if you need (but this issue happens in all) : `https://app.collect.earth/collection?projectId=51920`

Cheers

Ricardo


## Answer (score 0, by shobbs on 2025-05-06)

Link: https://openforis.support/questions/4251/ceo-bugged-not-showing-images-to-collect/4252

Hi Ricardo,

Thank you for your patience and for reaching out to us.
 
We have deployed a fix for this issue. Could you please see if this fix has resolved your problems?

Thank you again,

Shanna


## Answer (score 0, by ricds on 2025-05-06)

Link: https://openforis.support/questions/4251/ceo-bugged-not-showing-images-to-collect/4253

Hi Shanna

It is still bugged, tested in two different computer/accounts and different projects

Ricardo


## Answer (score 0, by shobbs on 2025-05-06)

Link: https://openforis.support/questions/4251/ceo-bugged-not-showing-images-to-collect/4254

Hi Ricardo,

I'm sorry it's still not working. The only thing I can suggest right now is to try clearing the cache to make sure that's not making the issues persist while our development team continues looking into it. 

Thank you,

Shanna


## Answer (score 0, by shobbs on 2025-05-06)

Link: https://openforis.support/questions/4251/ceo-bugged-not-showing-images-to-collect/4255

You may also already be aware, but the Planet NICFI program ended, and so that imagery is no longer available. Here is a blog post with more information: https://www.collect.earth/planet-imagery-via-nicfi-is-no-longer-available-on-ceo/