---
title: "Unable to send data to cloud from Arena Mobile iOS"
url: "https://openforis.support/questions/4459/unable-to-send-data-to-cloud-from-arena-mobile-ios"
tags: ["arena", "arena-mobile"]
status: "answered"
score: 0
answer_count: 1
asked: "2026-04-08T02:00:21"
last_activity: "2026-04-09T02:30:38"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Unable to send data to cloud from Arena Mobile iOS

Asked by gursewaks on 2026-04-08

I am testing data collection using Arena Mobile on iOS but I am having trouble sending data to the cloud. 

I have tried sending data on an iPhone and an iPad but in both instances the status gets stuck at Running. I do not see any error message and the process only cancels out when I touch the screen. My colleague has tested data collection on an Android device and he was able to send the data to the cloud and I am able to access his data on the web. 

I would appreciate your assistance before we look at deploying the surveys.


## Answer (score 1, by Stefano (OF) on 2026-04-08)

Link: https://openforis.support/questions/4459/unable-to-send-data-to-cloud-from-arena-mobile-ios/4460

Dear User,  
This issue should be resolved in the latest version of Arena Mobile (2.5.0).  
Please update your app and let us know if the problem persists.  
Best regards,  
The Open Foris Team

> Thank you, that has fixed the issue and I am able to sync my records again. (gursewaks)