---
title: "Can't access WHISP API"
url: "https://openforis.support/questions/4467/cant-access-whisp-api"
tags: ["whisp"]
status: "answered"
score: 2
answer_count: 6
asked: "2026-04-13T03:47:21"
last_activity: "2026-04-14T03:16:37"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Can't access WHISP API

Asked by Kamelia on 2026-04-13

Hi, I’m trying to access the WHISP API, but I’m getting an error: “**Failed to load API key**.”

I’ve tried refreshing and reloading the page, but the issue persists. Could you advise what might be causing this? Is there any setup or configuration required before accessing the API?

Thanks in advance!


## Answer (score 1, by Emma on 2026-04-13)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4468

Hello,
I’ve been getting the same error since last Friday.
It seems to be an issue on their side, so there’s nothing we can do on our end.


## Answer (score 1, by Edna on 2026-04-13)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4469

Hello, same issue for me since last Friday. No access at all.


## Answer (score 1, by ldawson on 2026-04-13)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4470

Same here as of Monday morning.  Usually when this happens the devs are pretty good at getting on top of it so I anticipate it will be fixed today


## Answer (score 1, by lecrabe on 2026-04-13)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4471

Dear all

We are aware of the issue, working on it and will signal when the API is up again

Sorry for the inconvenience


## Answer (score 1, by radu on 2026-04-13)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4472

Hi everyone,

The issue has been identified and fixed. A recent configuration update introduced a timing problem that prevented the API key from loading correctly for unauthenticated users. The fix has been deployed.

Please try again and let us know if you experience any further issues.

Apologies for the inconvenience.


## Answer (score 0, by Kamelia on 2026-04-14)

Link: https://openforis.support/questions/4467/cant-access-whisp-api/4473

Hello, thank you for resolving the issue. I can now access the WHISP API successfully.
Appreciate your support.