---
title: "Collect is not starting"
url: "https://openforis.support/questions/551/collect-is-not-starting"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 2
asked: "2016-06-03T15:43:31"
last_activity: "2016-06-09T14:40:07"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Collect is not starting

Asked by Tesfay on 2016-06-03

I updated the previous day and since then, it wouldn't work.

Since a week or so, we can not install software using our native account. Instead we would use local admin account. I don't know if that is why or not but Collect wouldn't start.

    Error log: Jun 03, 2016 9:13:04 AM org.apache.catalina.core.AprLifecycleListener init
    INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\opt\openforis\collect\java\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\system32\config\systemprofile\.dnx\bin;C:\Program Files\Microsoft DNX\Dnvm\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\Skype\Phone\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Users\tesfay.woldemariam\AppData\Local\Box\Box Edit\;C:\Program Files (x86)\Microsoft VS Code\bin;.
    Jun 03, 2016 9:13:08 AM org.apache.coyote.AbstractProtocol init
    INFO: Initializing ProtocolHandler ["http-bio-8080"]
    Jun 03, 2016 9:13:08 AM org.apache.coyote.AbstractProtocol init
    INFO: Initializing ProtocolHandler ["ajp-bio-8009"]
    Jun 03, 2016 9:13:08 AM org.apache.catalina.startup.Catalina load
    INFO: Initialization processed in 4133 ms
    Jun 03, 2016 9:13:08 AM org.apache.catalina.core.StandardService startInternal
    INFO: Starting service Catalina
    Jun 03, 2016 9:13:08 AM org.apache.catalina.core.StandardEngine startInternal
    INFO: Starting Servlet Engine: Apache Tomcat/7.0.37
    Jun 03, 2016 9:13:09 AM org.apache.catalina.startup.HostConfig deployWAR
    INFO: Deploying web application archive C:\opt\openforis\collect\tomcat\webapps\collect.war
    Jun 03, 2016 9:13:10 AM org.apache.catalina.util.SessionIdGenerator createSecureRandom
    INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [133] milliseconds.
    Jun 03, 2016 9:13:10 AM org.apache.catalina.startup.HostConfig deployDirectory
    INFO: Deploying web application directory C:\opt\openforis\collect\tomcat\webapps\host-manager
    Jun 03, 2016 9:13:10 AM org.apache.catalina.startup.HostConfig deployDirectory
    INFO: Deploying web application directory C:\opt\openforis\collect\tomcat\webapps\manager
    Jun 03, 2016 9:13:10 AM org.apache.coyote.AbstractProtocol start
    INFO: Starting ProtocolHandler ["http-bio-8080"]
    Jun 03, 2016 9:13:10 AM org.apache.coyote.AbstractProtocol start
    INFO: Starting ProtocolHandler ["ajp-bio-8009"]
    Jun 03, 2016 9:13:10 AM org.apache.catalina.startup.Catalina start
    INFO: Server startup in 2493 ms


## Answer (score 1, by Stefano (OF) on 2016-06-08)

Link: https://openforis.support/questions/551/collect-is-not-starting/555

Hi Tesfay,  
after investigating a bit on that issue, it seems that probably you updated Collect when it was still running, and this causes a file to be deleted. This file is called `collect.xml` and it's located in `c:\opt\openforis\collect\tomcat\conf\Catalina\localhost`  
Then go into `c:\opt\openforis\collect\backup` and go into the latest modified folder. Inside this folder you will find a copy of the `collect.xml`; copy this file and paste it into `c:\opt\openforis\collect\tomcat\conf\Catalina\localhost`.  
Then before starting up Collect, please delete the content of the folders `c:\opt\openforis\collect\tomcat\temp` and `c:\opt\openforis\collect\tomcat\work` (be careful to delete the content of them but not the folders themselves) and delete the folder `c:\opt\openforis\collect\tomcat\webapps\collect` (in this case the whole folder) then you can startup Collect and it will work for sure.  
Thanks,  
Open Foris Team


## Answer (score 0, by Stefano (OF) on 2016-06-06)

Link: https://openforis.support/questions/551/collect-is-not-starting/552

Hi Tesfay,  
actually I didn't undertand too much your problem with Collect...
I didn't get the first point: Collect does not require administrative rights to be installed, so you don't need to use an admin account.
Secondly, from this extract of the log output there are no errors reported, so Collect should work properly. You should share with me the complete log files.  
We will contact you privately to solve this issue.  
Thanks,  
Open Foris Team