---
title: "Error #2038 restoring collect backup file"
url: "https://openforis.support/questions/632/error-2038-restoring-collect-backup-file"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 1
asked: "2016-08-05T11:20:56"
last_activity: "2016-08-05T16:08:57"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Error #2038 restoring collect backup file

Asked by hfuchs on 2016-08-05

Hi,
In collect 3.10.15 i created a backup file using the Backup/Restore menu. When I try to restore the database the following error is thrown: "Error uploading file: Error #2038". What does it mean?
Regards, Hans


## Answer (score 0, by Stefano (OF) on 2016-08-05)

Link: https://openforis.support/questions/632/error-2038-restoring-collect-backup-file/638

Hi Hans,  
Can you provide us some more information? Which operating system and browser are you using? Are you having this error for every file you are trying to restore? Can you send us the log file `c:\opt\openforis\collect\tomcat\webapps\collect\logs\collect.log`? We will contact you in a private context.  
Thanks,  
Open Foris Team