---
title: "Collect does not startup after update"
url: "https://openforis.support/questions/764/collect-does-not-startup-after-update"
tags: ["collect"]
status: "answered"
score: 0
answer_count: 6
asked: "2016-09-30T07:30:47"
last_activity: "2017-02-16T15:16:54"
source: "Open Foris Support - Q&A Forum"
license: "Copyright Open Foris, 2026. Some rights reserved under creative commons license."
---

# Collect does not startup after update

Asked by liamcostello on 2016-09-30

Hi team, 

I recently updated Collect on my computer but now it will not startup. Tomcat starts but the chrome window hangs and does not load. 

Any advice appreciated. 

Cheers.


## Answer (score 1, by Stefano (OF) on 2016-09-30)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/765

Dear Liam,  
Can you share with us the log files so we can understand what can be the problem?  
These files are: **C:\opt\openforis\collect\tomcat\logs\catalina.out** and **C:\opt\openforis\collect\tomcat\webapps\collect\logs\collect.log**.  
Sometimes it can happen that after the update Collect won't startup.  
You can try to follow these steps:  
 1. Shutdown Collect  
 2. Delete the folder **C:\opt\openforis\collect\tomcat\webapps\collect**  
 3. Delete the **CONTENT** of the folder **C:\opt\openforis\collect\tomcat\temp** (not the folder itself)  
 4. Startup Collect  
This is a sort of cleaning operation that can be performed at any time to clean the temporary files.  
Let us know if you still have problems starting up Collect or please accept this answer if it solves your problem.  
Many thanks.  
Open Foris Support

> On this note, to avoid these kind of issues, Collect should NOT BE RUNNING when you proceed to UPDATE it!! In newer version of the Collect updater it will just not allow you tu run it if Collect is not turned off... (Open Foris)

## Answer (score 1, by Stefano (OF) on 2016-10-27)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/830

Hi Joseph,  
Can you try to update to the latest version of Collect (3.11.5) ? Let us know if you still encounter problems after the update process.  
Thanks,  
Stefano


## Answer (score 0, by liamcostello on 2016-10-02)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/767

Solved! 

I deleted the folders you suggested and it started fine next time I ran it. 

Thanks!


## Answer (score 0, by joseph on 2016-10-25)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/820

I had the same problem several times with updating to a new version,
solved it with step 2 only: deleting C:\opt\openforis\collect\tomcat\webapps\tomcat\collect
Can this become a standard part of the update/programme?


## Answer (score 0, by Stefano (OF) on 2016-10-25)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/822

Hi Joseph,  
This is what the updater was supposed to do already... We will check it's behavior and we'll try to fix it for the next release.  
Thanks,  
Open Foris Team


## Answer (score 0, by joseph on 2016-10-28)

Link: https://openforis.support/questions/764/collect-does-not-startup-after-update/838

Updating 3.11.5 is working fine! If other java apps are already active (such as Apache HTTP server httpd.exe) they need also to be deactivated first (in Task manager). Thanks, Joseph