Collect Mobile : backup to SD Card

In Collect Mobile, when I try to backup a survey, a popup message tells me "Please insert SD card to store backup on" while a card is available. When I press OK, the backup is saved on internal storage. How can I get a backup on my SD card I could restore if my device crashes ?

collectmobile

asked 10 Oct '19, 09:33

jeromev
13●2●9
accept rate: 0%

4 Answers:

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Dear Jerome,
The Backup function in Collect Mobile works like this:

when you select Backup, a copy of the entire data is stored in the internal memory of the device
you will be asked to insert a new SD card
when you press OK, the data will be copied into the just inserted SD card
you can continue to work with the "new" SD card, the old one will be your backup one

In order to restore the data, you can insert the "old" SD card into the device; when you start up Collect Mobile you will see all the old data.
Let us know, many thanks.
Open Foris Team

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answered 11 Oct '19, 09:24

Stefano (OF) ♦♦
5.2k●1●1●9
accept rate: 19%

0	On my Samsung XCover 4 (Android 9), it does not work. Nothing is recorded on the SD card. The application never asks me for permission to write to an external storage. permanent link answered 11 Oct '19, 10:23 jeromev 13●2●9 accept rate: 0%

Dear Jerome,
Can you check if you enabled the access to the external storage from the application settings, in the phone Settings/Applications section?
Collect asks for this permission only the first time it needs it and never asks you back the same permission, maybe you have rejected it the first time.
Let us know, many thanks.
Open Foris Team

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answered 14 Oct '19, 14:36

Stefano (OF) ♦♦
5.2k●1●1●9
accept rate: 19%

Hello, I just tested on a new device. The application asks me for permission to access storage to read my survey file but never ask me for permission to write on external storage.

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answered 16 Oct '19, 09:39

jeromev
13●2●9
accept rate: 0%

I just read that permission storage includes writing to external storage. Permission is therefore granted. When I run the backup function, the storage files are created in the internal memory. On the memory card the directory android/data/org.openforis.collect is created but it contains only an empty cache directory.

(16 Oct '19, 11:36) jeromev

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question asked: 10 Oct '19, 09:33

question was seen: 3,273 times

last updated: 16 Oct '19, 11:36

Collect Mobile : backup to SD Card

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