Hey alltogether,

I am still running the Collect version 3.23.1 and every time I try to update I receive an "error downloading update". Does anyone know any solution?

Kind regards

asked 12 Feb '19, 08:44

Lydia's gravatar image

Lydia
31513
accept rate: 0%


Dear Lydia,

You may have some firewall restrictions. But try to update Collect as the Collect User manual advices:

7.3 UPGRADE COLLECT OFFLINE

  1. The easiest way is to update Collect offline is to download the latest updater: Windows / Linux
  2. Stop the Collect Control Panel in offline computer, if running. Wait for 2 minutes.
  3. Create a backup copy of your existing Collect installation (c:\OpenForis\Collect folder)
  4. Create a backup of the PostgreSQL Collect database (if you are using that as database)
  5. Then copy the downloaded file into c:\OpenForis\Collect\autoupdate and run it (it must be inside this folder, otherwise it won't find correctly the Collect installation). This process doesn't require administrative rights.
  6. Start the Collect and verify that everything works fine

Regards, Lauri

permanent link

answered 12 Feb '19, 16:09

Lauri%20%28OF%29's gravatar image

Lauri (OF) ♦♦
6952816
accept rate: 20%

edited 22 Jan '21, 02:13

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.8k119

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×494

question asked: 12 Feb '19, 08:44

question was seen: 2,576 times

last updated: 22 Jan '21, 02:13