Hey alltogether,

I am still running the Collect version 3.23.1 and every time I try to update I receive an "error downloading update". Does anyone know any solution?

Kind regards

asked 12 Feb '19, 08:44

Lydia's gravatar image

accept rate: 0%

Dear Lydia,

You may have some firewall restrictions. But try to update Collect as the Collect User manual advices:


  1. The easiest way is to update Collect offline is to download the latest updater: Windows / Linux
  2. Stop the Collect Control Panel in offline computer, if running. Wait for 2 minutes.
  3. Create a backup copy of your existing Collect installation (c:\OpenForis\Collect folder)
  4. Create a backup of the PostgreSQL Collect database (if you are using that as database)
  5. Then copy the downloaded file into c:\OpenForis\Collect\autoupdate and run it (it must be inside this folder, otherwise it won't find correctly the Collect installation). This process doesn't require administrative rights.
  6. Start the Collect and verify that everything works fine

Regards, Lauri

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answered 12 Feb '19, 16:09

LauriV's gravatar image

LauriV ♦♦
accept rate: 21%

edited 22 Jan '21, 02:13

OF%20Collect's gravatar image

OF Collect ♦♦

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question asked: 12 Feb '19, 08:44

question was seen: 1,843 times

last updated: 22 Jan '21, 02:13