Dear open foris Arena Teams, We are facing a problem when we start arena mobile. Sometimes it works fine and sometimes it hangs even in iphone 14 pro max. It just shows a green screen. Sometime open Foris arena welcome screen blinks for less than one second as a working screen and goes to the green screen automatically. In some devices like Samsung A73 model needs close and reopen. But this always do not work. I found these 4 mobiles not working among 14 mobiles devices. It does not matter whether the phone is iPhone or other like Samsung high quality phone. Does survey design affect this? My survey name is "inventory_v1". I wonder why this is happening. We were using the latest version of arena. This problem occurred 1 week before.

asked 12 Oct '23, 12:07

Rajkumar's gravatar image

Rajkumar
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accept rate: 3%

edited 12 Oct '23, 14:54


Dear Rajkumar,

could you ensure that you have a version greater that 1.0.26 on both platforms.

The latest is the 1.0.27

The problem was shared on this message -> https://openforis.support/questions/3832/of-arena-mobile-not-opening#gsc.tab=0

It was related to the auto-discovery of a new version when the device is out of connection. now on the latest versions if there is not connection the system doesn't check for new versions.

Hope that this solves your problem.

Best, Ramiro

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answered 13 Oct '23, 11:54

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
2173
accept rate: 13%

edited 02 Nov '23, 08:49

Dear Open Foris team, I am sorry to react regarding the version 1.27 update. Now It is Okey in my mobile. I am waiting for my crew members' response about this. They are busy during the running of the Dashain festival. I will report it again if they complain to me. Thank you very much for your prompt response.

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answered 21 Oct '23, 07:45

Rajkumar's gravatar image

Rajkumar
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accept rate: 3%

Hi @Rajkumar, any updates from your team?

Best,

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answered 07 Nov '23, 10:50

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
2173
accept rate: 13%

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question asked: 12 Oct '23, 12:07

question was seen: 766 times

last updated: 07 Nov '23, 10:50