How can fix an error with the record list?

Question

Hi,

I am a new user of the Arena app. I have an active survey in this app and, last week, I added some records and sent/synchronized the records with the server.

Today I tried to add a new record but when I go to the record list, the record list does not have records:

"Go to records list (5)" --> "No records. You don't have any records yet. Create one to start using the app."

I tried to add more records and nothing changed. I also restarted the mobile phone. I would like to remove/uninstall the survey and/or the Area application but I am worried about the records can be deleted.

Are the records saved after the removal of the survey or the complete app? How can I fix this issue? Are the records stored in any local file?

Thanks in advance,

Daniel

Answer 1

1	Hello Daniel, Record are stored on the phone Could you confirm that the cycle of the survey was the same as before? If you change the cycle, the records shouldn't be visible. permanent link answered 18 Jun '24, 14:07 Ramiro (OF) 232●4 accept rate: 13%

Answer 2

1

Thanks for your reply Daniel,

1- Go to settings and tap on the version number 5-10 times; now you have access to internal information, go to the bottom and share a screenshot/record here. 2- check the cycle on the main screen/home where you see the "number of records." Also share the screenshot.

permanent link

answered 19 Jun '24, 13:08

Ramiro (OF)
232●4
accept rate: 13%

This is the fisrt screenshot you asked me for: https://imagizer.imageshack.com/img922/1158/h62c54.jpg

and this is the second: https://imagizer.imageshack.com/img922/3839/9bDa10.jpg

(19 Jun '24, 15:51) DanielMoreno

Answer 3

0	Hi Ramiro, Thanks for your reply. What is the path of the records in the phone? Concerning the cycle of the survey, how can I check it? Sorry for awnsering with more questions... Best regards, Daniel permanent link answered 18 Jun '24, 14:55 DanielMoreno 11●3 accept rate: 0%

Answer 4

0	This is the fisrt screenshot you asked me for: https://imagizer.imageshack.com/img922/1158/h62c54.jpg and this is the second: https://imagizer.imageshack.com/img922/3839/9bDa10.jpg permanent link answered 19 Jun '24, 15:51 DanielMoreno 11●3 accept rate: 0%

Answer 5

0

On the list in the first screenshot, try to find an entry named "records-summary.json" Please long-press ( tap for 3-5 seconds then remove the finger) And the menu to share should appear Share this file with us

permanent link

answered 24 Jun '24, 10:21

Ramiro (OF)
232●4
accept rate: 13%

Here is the link for this file:

https://file.io/yLBNx3XutwSW

(01 Jul '24, 11:55) DanielMoreno

Answer 6

0

Hello Daniel,

Could you download the version 1.49, go to settings, and there is a tab called "diagnosis." Click there and check the record list ( there is a button for that.

Then copy the text ( there is a button for that ) and paste here

permanent link

answered 25 Jun '24, 10:57

Ramiro (OF)
232●4
accept rate: 13%

Sorry for the delayed response. I downloaded 1.0.50.178. I was out of the office last week:

RECORDS SCREEN _cycle 0 _surveyUuid 0 01.Summary 0 02.recordsUuids 0 03.recordsInSurvey 0 04.recordSummary 0 05.recordsUuidsToDelete 0 06.newSummaryToPersist 0 **** {} ------------

******
[]

(01 Jul '24, 11:49) DanielMoreno

Could you go to the surveys screen and ensure that there is some survey selected, and send a photo of the home

(02 Jul '24, 12:29) Ramiro (OF)

How can fix an error with the record list?

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