Hi,

I am a new user of the Arena app. I have an active survey in this app and, last week, I added some records and sent/synchronized the records with the server.

Today I tried to add a new record but when I go to the record list, the record list does not have records:

"Go to records list (5)" --> "No records. You don't have any records yet. Create one to start using the app."

I tried to add more records and nothing changed. I also restarted the mobile phone. I would like to remove/uninstall the survey and/or the Area application but I am worried about the records can be deleted.

Are the records saved after the removal of the survey or the complete app? How can I fix this issue? Are the records stored in any local file?

Thanks in advance,

Daniel

asked 11 Jun, 16:29

DanielMoreno's gravatar image

DanielMoreno
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accept rate: 0%

edited 18 Jun, 10:45

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
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Hello Daniel, Record are stored on the phone

Could you confirm that the cycle of the survey was the same as before? If you change the cycle, the records shouldn't be visible.

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answered 18 Jun, 14:07

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
2173
accept rate: 11%

Thanks for your reply Daniel,

1- Go to settings and tap on the version number 5-10 times; now you have access to internal information, go to the bottom and share a screenshot/record here. 2- check the cycle on the main screen/home where you see the "number of records." Also share the screenshot.

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answered 19 Jun, 13:08

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
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accept rate: 11%

This is the fisrt screenshot you asked me for: https://imagizer.imageshack.com/img922/1158/h62c54.jpg

and this is the second: https://imagizer.imageshack.com/img922/3839/9bDa10.jpg

(19 Jun, 15:51) DanielMoreno DanielMoreno's gravatar image

Hi Ramiro,

Thanks for your reply. What is the path of the records in the phone?

Concerning the cycle of the survey, how can I check it?

Sorry for awnsering with more questions...

Best regards,

Daniel

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answered 18 Jun, 14:55

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DanielMoreno
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This is the fisrt screenshot you asked me for: https://imagizer.imageshack.com/img922/1158/h62c54.jpg

and this is the second: https://imagizer.imageshack.com/img922/3839/9bDa10.jpg

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answered 19 Jun, 15:51

DanielMoreno's gravatar image

DanielMoreno
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accept rate: 0%

On the list in the first screenshot, try to find an entry named "records-summary.json" Please long-press ( tap for 3-5 seconds then remove the finger) And the menu to share should appear Share this file with us

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answered 24 Jun, 10:21

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
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accept rate: 11%

Here is the link for this file:

https://file.io/yLBNx3XutwSW

(01 Jul, 11:55) DanielMoreno DanielMoreno's gravatar image

Hello Daniel,

Could you download the version 1.49, go to settings, and there is a tab called "diagnosis." Click there and check the record list ( there is a button for that.

Then copy the text ( there is a button for that ) and paste here

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answered 25 Jun, 10:57

Ramiro%20%28OF%29's gravatar image

Ramiro (OF)
2173
accept rate: 11%

Sorry for the delayed response. I downloaded 1.0.50.178. I was out of the office last week:

RECORDS SCREEN _cycle 0 _surveyUuid 0 01.Summary 0 02.recordsUuids 0 03.recordsInSurvey 0 04.recordSummary 0 05.recordsUuidsToDelete 0 06.newSummaryToPersist 0 **** {} ------------

******
[]
(01 Jul, 11:49) DanielMoreno DanielMoreno's gravatar image

Could you go to the surveys screen and ensure that there is some survey selected, and send a photo of the home

(02 Jul, 12:29) Ramiro (OF) Ramiro%20%28OF%29's gravatar image
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question asked: 11 Jun, 16:29

question was seen: 268 times

last updated: 02 Jul, 12:29