Collect Surveys Lost after Server Crash

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Hi Support Team,

it seems, all (!!) my surveys have been lost, following a crash of OF Collect server. I restarted Collect, now the list of surveys is empty.

Any idea what I can do and/or what could have happened?

Thanks!!

asked

wexxo 97●2●32●46 accept rate: 4%

1

Accepted answer

Dear Alex,
In the current version of Collect there is a problem cloning code attributes: the related code list is not copied and the no code list is selected in the editor screen.
If you save the survey in that state, Collect won't be able to load the survey anymore and so all the list of surveys.
We will fix this issue with the next release of Collect (3.22.8).
Many thanks,
Open Foris Team

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answered

Stefano (OF) ♦♦ 5.7k●1●1●9 accept rate: 19%

0

Accepted answer

Hi again,

thanks for your prompt reply and action. After your quick fix of the collect.db file (located at c:\Users\YourUser\OpenForis\collect\data\collect.db), the surveys are accessible again.

I greatly appreciate the fast and efficient support. Many thanks!

Alex

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answered

wexxo 97●2●32●46 accept rate: 4%

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