Collect Surveys Lost after Server Crash

0	Hi Support Team, it seems, all (!!) my surveys have been lost, following a crash of OF Collect server. I restarted Collect, now the list of surveys is empty. Any idea what I can do and/or what could have happened? Thanks!! collect asked 17 Aug '18, 13:08 wexxo 95●2●22●42 accept rate: 4%

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Dear Alex,
In the current version of Collect there is a problem cloning code attributes: the related code list is not copied and the no code list is selected in the editor screen.
If you save the survey in that state, Collect won't be able to load the survey anymore and so all the list of surveys.
We will fix this issue with the next release of Collect (3.22.8).
Many thanks,
Open Foris Team

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answered 17 Aug '18, 17:10

Stefano (OF) ♦♦
4.9k●1●1●9
accept rate: 19%

Hi again,

thanks for your prompt reply and action. After your quick fix of the collect.db file (located at c:\Users\YourUser\OpenForis\collect\data\collect.db), the surveys are accessible again.

I greatly appreciate the fast and efficient support. Many thanks!

Alex

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answered 20 Aug '18, 05:58

wexxo
95●2●22●42
accept rate: 4%

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question asked: 17 Aug '18, 13:08

question was seen: 2,371 times

last updated: 20 Aug '18, 05:58

Collect Surveys Lost after Server Crash

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