Unable to send data to cloud from Arena Mobile iOS

  • Asked
  • Active
  • Viewed 1013 times
0

I am testing data collection using Arena Mobile on iOS but I am having trouble sending data to the cloud.

I have tried sending data on an iPhone and an iPad but in both instances the status gets stuck at Running. I do not see any error message and the process only cancels out when I touch the screen. My colleague has tested data collection on an Android device and he was able to send the data to the cloud and I am able to access his data on the web.

I would appreciate your assistance before we look at deploying the surveys.

asked

gursewaks 21●3 accept rate: 0%

1

Accepted answer

Dear User,
This issue should be resolved in the latest version of Arena Mobile (2.5.0).
Please update your app and let us know if the problem persists.
Best regards,
The Open Foris Team

permanent link

answered

Stefano (OF) ♦♦ 5.7k●1●1●9 accept rate: 19%

Thank you, that has fixed the issue and I am able to sync my records again.

gursewaks gursewaks

Your answer

Insert an image

Say what the image shows, for people who can't see it.
At least 50 characters

Powered by the Open Foris edition of OSQA Content licensed under CC BY-SA 3.0

This Q&A software is free and open source (GPL). Any organisation can run it for its own community: get the code and instructions at github.com/openforis/osqa.

Keyboard shortcuts

Anywhere

?
Show this list
/
Search
g h
Go to the home page
g q
Go to the questions
g t
Go to the tags
g u
Go to the users
a
Ask a question

Lists of questions

j k
Next or previous question
Enter
Open the question

Question pages

j k
Next or previous post

Shortcuts never apply while you type in a text field. Members can turn them off in their preferences.