Unable to send data to cloud from Arena Mobile iOS

I am testing data collection using Arena Mobile on iOS but I am having trouble sending data to the cloud.

I have tried sending data on an iPhone and an iPad but in both instances the status gets stuck at Running. I do not see any error message and the process only cancels out when I touch the screen. My colleague has tested data collection on an Android device and he was able to send the data to the cloud and I am able to access his data on the web.

I would appreciate your assistance before we look at deploying the surveys.

arena arena-mobile

asked 08 Apr, 02:00

gursewaks
21●2
accept rate: 0%

One Answer:

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Dear User,
This issue should be resolved in the latest version of Arena Mobile (2.5.0).
Please update your app and let us know if the problem persists.
Best regards,
The Open Foris Team

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answered 08 Apr, 09:19

Stefano (OF) ♦♦
5.4k●1●1●9
accept rate: 19%

Thank you, that has fixed the issue and I am able to sync my records again.

(09 Apr, 02:30) gursewaks

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arena ×107
arena-mobile ×76

question asked: 08 Apr, 02:00

question was seen: 134 times

last updated: 09 Apr, 02:30

Unable to send data to cloud from Arena Mobile iOS

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