photo upload failure

In the Arena Mobile app, I have 4 photos that are a requirement to complete my survey. I am able to open the camera or connect the app to my photos on my device, but none of the photos will upload or complete the requirement. No error is popping up, so I'm not sure why it would be failing. Thanks for any suggestions on how to resolve!

arena arena-mobile

asked 16 Apr, 03:34

hkleiner
11●1
accept rate: 0%

2 Answers:

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Dear user,
Does this issue occur in other devices too? Can you please let us know the device model number, version of Android or iOS and the version of Arena Mobile you are using? We will contact you to your private email address to better understand this issue.
Many thanks,
Open Foris Team

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answered 16 Apr, 08:34

Stefano (OF) ♦♦
5.4k●1●1●9
accept rate: 18%

Dear user,
The problem you were mentioning was related to an invalid expression defined in your survey to generate the image file name.
This problem has been fixed from the Arena and Arena Mobile site, so you should receive a more explicit error in this case in the device and the invalid expression will be detected in Arena, in the survey form designer.
Many thanks,
The Open Foris Team

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answered 24 Apr, 15:25

Stefano (OF) ♦♦
5.4k●1●1●9
accept rate: 18%

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question asked: 16 Apr, 03:34

question was seen: 134 times

last updated: 24 Apr, 15:25

photo upload failure

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