Dear OF Team,

every time I try to change the working directory in´the OF Collect Mobile settings, the app crashes. This happens on 3 different devices (2 with SD, 1 w/out SD card). Any idea what could be the cause?

Thank you for your help!

Alex

asked 02 Sep '21, 06:54

wexxo's gravatar image

wexxo
14521742
accept rate: 4%


Dear Alex,
In the latest version of Collect Mobile 1.7.9 [193] the working directory selector has been improved so you can easily switch between internal or external storage (the custom location selection instead is still causing problems in Android 11, we will fix it soon).
Please update it and let us know if you still have issues with that.
Many thanks,
Open Foris Team

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answered 06 Sep '21, 23:33

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.8k119
accept rate: 19%

Dear Bryant,
Please update Collect Mobile to the latest version 1.7.9 (build 214).
With the new version you will be able to set a custom location for the working directory even using Android 11+.
Many thanks,
Open Foris Team

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answered 16 May '23, 22:02

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.8k119
accept rate: 19%

Hello Open Foris Team,

I am having the same problem changing the working directory. I am using the most recent version of Collect Mobile (1.7.9[210]) on a tablet running Android 12. I just tested on a different device that runs Android 10, and I was able to successfully change the working directory. Do you know what might be causing this?

Bryant

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answered 18 Apr '23, 23:51

bryant's gravatar image

bryant
135
accept rate: 0%

Dear Bryant,
Do you have an error while you try to change the working directory? Does the app crash when you select one of the options? Or the change doesn't take place?
Please let us know, many thanks,
Open Foris Team

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answered 20 Apr '23, 08:29

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.8k119
accept rate: 19%

Either nothing happens, and I am redirected to the home page of the app, or the app crashes.

Thank you!

Bryant

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answered 21 Apr '23, 00:00

bryant's gravatar image

bryant
135
accept rate: 0%

Dear Bryant,
We will apply some changes to the app to make it fully compatible with Android 12 (that has some more security restrictions compared to Android 10).
We will contact you to your private email address to have some more information about the device you are using.
Many thanks,
Open Foris Team

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answered 23 Apr '23, 22:11

Stefano%20%28OF%29's gravatar image

Stefano (OF) ♦♦
4.8k119
accept rate: 19%

Thank you! I just updated and everything works well now. Much appreciated!

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answered 16 May '23, 22:06

bryant's gravatar image

bryant
135
accept rate: 0%

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question asked: 02 Sep '21, 06:54

question was seen: 1,900 times

last updated: 16 May '23, 22:06