Reviewing project is erasing answers - critical

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Hi devs,

We are running into an error when reviewing a completed project using the admin review setting. When we attempt to change the subplot answers and save the changes, an error message pops up saying "this plot has no samples, please flag the plot." It appears that all subplots are Removed on the platform and can no longer make any changes to the plot.

When we download the sample csv file, all of the answers to the changed subplots are BLANK. This is happening on multiple projects, including project ID 51944, "LUCC_Parana_HRP_2014_2023_sample7_n500" where we just tested this. Luckily we only changed 2 plots and we have the previous answers saverd, so we can revert the changes once the system is not bugging anymore.

Could you please check this ?

Att, Ricardo Dalagnol

asked

ricds 41●5●8 accept rate: 0%

edited

Open Foris ♦♦ 1.1k●5●7●14

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Hi Ricardo,

Hmm, this should have been fixed as of this morning. I have asked our developer to take a look into your specific project. Thank you for your patience.

Shanna

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answered

shobbs 176●2 accept rate: 9%

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Accepted answer

Thank you for the extra detail, Ricardo! I've passed this information along to our developer, and will keep you updated.

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answered

shobbs 176●2 accept rate: 9%

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Accepted answer

Hi Ricardo,

Thank you for your patience, and for raising this issue. This should be resolved for now. We found five projects in total that seemed like they needed fixing and have updated those. However, if you send us a list of any other projects that need to be updated, we are happy to do those as well.

Thank you again,

Shanna

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answered

shobbs 176●2 accept rate: 9%

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Accepted answer

Hello Ricardo,

I've passed this along to our team, and they are looking into it. I'll keep you updated on what they find.

Thank you!

Shanna

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answered

shobbs 176●2 accept rate: 9%

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Hi Shanna, do you have an update on the issue? It is still has the same bug

Ricardo

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answered

ricds 41●5●8 accept rate: 0%

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Hey Shanna

It appears that it is not saving the answers when we review / change it. After doing the change and pushing Save, CEO gives a message that there are no samples in that plot. If we refresh the page, it shows the previous answers before the edit.

Ricardo

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answered

ricds 41●5●8 accept rate: 0%

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Accepted answer

Hi Shanna, thanks for the fix. My team confirmed that it was back to working yesterday afternoon. I will let you know if something comes up. Thanks!!

Ricardo

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answered

ricds 41●5●8 accept rate: 0%

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Fantastic news! I'm so glad it is resolved. Please do not hesitate if anything new comes up.

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shobbs 176●2 accept rate: 9%

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