CEO projects broken since today - they were working on friday

  • Asked
  • Active
  • Viewed 3692 times
0

Hi, since today project Geo-Dashes are broken, we cant collect/review data on pre-existing projects, cant edit geodash, basically cant do anything on any pre-existing project. It seems I can create a new project and it works, but I need to be able to access previous projects. They were working friday 6pm PST.

Is this connected to the unavailability of NICFI data (?), i have projects that were pre-existing that both had and did not have NICFI and both dont work properly now. Two examples below.

Thanks for the attention and great work.

Ricardo

asked

ricds 41●5●8 accept rate: 0%

0

Accepted answer

Hi Ricardo,

I am sorry that the Geo-Dash is not working. We know that this is an important feature in CEO, and are actively looking into fixing this issue. I will keep you updated on when you can expect it to be resolved.

Thank you for your patience and understanding.

Shanna

permanent link

answered

shobbs 176●2 accept rate: 9%

0

Accepted answer

Hi Ricardo,

The GeoDash feature should be functioning now. Please let me know if you continue to have issues, and we appreciate your patience.

Best,

Shanna

permanent link

answered

shobbs 176●2 accept rate: 9%

0

Accepted answer

Hi Shanna,

It appears now we can see the GeoDash for all the projects, but I can't edit the existing widgets on the GeoDash. I can edit the GeoDash and add new images or copy existing ones, but I can't actually edit one to see for example how we configured them or adjust the dates. The screen goes white when you click to edit an existing widget.

Ricardo

permanent link

answered

ricds 41●5●8 accept rate: 0%

0

Accepted answer

Hi Ricardo,

I'm sorry, that's really frustrating! We'll have to look into it a bit more. I'll keep you updated.

Shanna

permanent link

answered

shobbs 176●2 accept rate: 9%

0

Accepted answer

Hi Ricardo,

Thank you for your patience. We've attempted to reproduce the issue but haven't been able to, so we haven’t been able to diagnose or resolve it yet. Are you still unable to edit existing widgets?

Thank you,

Shanna

permanent link

answered

shobbs 176●2 accept rate: 9%

0

Accepted answer

Hi Shanna,

The GeoDash appears to be back to normal, I can now edit the existing widgets. Thank you for looking into the issue.

Fiona

permanent link

answered

fosborn 11●1 accept rate: 0%

0

Accepted answer

Great! I'm glad to hear it's working. Please let us know if you experience any other problems. Thank you!

Shanna

permanent link

answered

shobbs 176●2 accept rate: 9%

Your answer

Insert an image

Say what the image shows, for people who can't see it.
At least 50 characters

Powered by the Open Foris edition of OSQA Content licensed under CC BY-SA 3.0

This Q&A software is free and open source (GPL). Any organisation can run it for its own community: get the code and instructions at github.com/openforis/osqa.

Keyboard shortcuts

Anywhere

?
Show this list
/
Search
g h
Go to the home page
g q
Go to the questions
g t
Go to the tags
g u
Go to the users
a
Ask a question

Lists of questions

j k
Next or previous question
Enter
Open the question

Question pages

j k
Next or previous post

Shortcuts never apply while you type in a text field. Members can turn them off in their preferences.